A Message to our Community

June 30, 2021

An update on continued safety measures as British Columbia restrictions set to ease

As British Columbia prepares to enter step 3 on July 1, we want to reinforce that all existing health and safety measures will remain in place at our locations until further notice. We will be transitioning towards a communicable disease prevention strategy but will continue as is until further clarification is provided from public health and our regulatory colleges with regard to requirements for community-based allied health providers. Given this, all staff members, patients, and those accompanying a patient will be provided with a mask that must be worn at all times while in our locations.

Moving into step 3 is an important milestone for the province and with so much information to take in, we understand not everyone will be familiar with the guidelines for community-based allied health providers. We ask that if anyone has questions or concerns about wearing a mask while at our location that they contact the location prior to their appointment.

We are closely monitoring and following the latest recommendations and guidelines of the Government of British Columbia, as well as our British Columbia professional colleges and associations. As further announcements arise, we will continue to update you on any changes to our health and safety protocols. Thank you for your continued trust and we look forward to seeing you soon.

June 16, 2021

Our ongoing commitment to health and safety as restrictions ease

As restrictions ease, our enhanced health and safety measures will remain in place.

These measures reflect the latest recommendations from governmental and public health agencies, as well as our professional colleges and associations. We will continue to actively monitor the situation and will update you as it evolves.

Thank you for placing your ongoing trust in us. Learn more about how we are prioritizing your health and safety.

April 1, 2021

As British Columbia implements new restrictions, our locations remain open with stringent health and safety measures in place. While these restrictions apply to all of B.C., as an essential service, we continue to offer in-person assessment and treatment within our locations. For those that wish to remain in the comfort of their homes, we also offer Virtual Care.

Thank you for continuing to place your trust in us. We continue to closely monitor the situation and follow recommendations from governmental and public health agencies, as well as our professional colleges and associations. Please contact us at [email protected] or (604) 420-7800 if you have any questions.

July 6, 2020

We have made a number of changes to the way our clinics operate and have implemented enhanced measures to ensure the health and safety of our patients and staff. In order to offer in-person treatment as safely as possible, we have implemented the Lifemark S.A.F.E.R. approach.

SCREENING of all clients and staff in order to ensure safety for all

  • When booking an appointment, clients will complete a screening questionnaire via telephone and a secondary in-person screening will be required upon entering the clinic
  • All clinic staff are screened each day which includes a questionnaire and touchless temperature check
  • Lifemark supplied medical masks are required to be worn at all times within our clinic
  • Hand sanitizer will be available to all clients and staff

ADJUSTING our Workspace to maintain social distancing

  • Appointment times will be staggered to enable social distancing, screening, and time for cleaning treatment areas and equipment
  • Clinic waiting and treatment areas have been rearranged to maintain 2m physical distancing with signage and floor decals as reminders
  • Clinic operating hours and clinician schedules will be adjusted to accommodate the above changes
  • Use of waiting areas will be minimized by encouraging clients to arrive at the time of their appointment
  • Clients are requested to not bring guests to appointments unless required for physical assistance or translation

FOCUSED EFFORTS on enhanced cleaning/disinfecting our clinics/offices

  • Plexiglass screen guards have been installed at all facilities
  • Clinics will undergo a thorough cleaning each day
  • Following all appointments, staff will clean any equipment used and all high touch surfaces such as door handles

EFFECTIVE usage of Personal Protective Equipment (“PPE”)

  • Every client will receive a mask prior to the start of their appointment and are required to be worn at all times within our clinic
  • Staff working in open areas of the assessment center will wear a mask at all times
  • Education on proper use of PPE including donning and doffing procedures is provided to all clients and staff
  • Clinics are adhering to all PPE recommendations by provincial public health authorities and professional regulatory bodies

REACHING the best possible outcomes for our patients and customers

  • We remain committed to ensuring we provide the best possible care for our patients
  • Patients can choose between in-person or virtual care service, or a combination of both, to best meet their needs

July 1, 2020

Your health and safety, and that of our team members, is our absolute priority. We are in an unprecedented time and it is now more important than ever that we come together as we face a global pandemic. For over 28 years, Karp Rehabilitation’s mission has been to enrich the health of the community of Vancouver and surrounding areas. This means that, even in times such as these, we are navigating how to provide continuity of care for those who need it while ensuring the wellbeing of our team and patients. Today, we would like to give you an update on how we are modifying care and the measures we have taken in response to COVID-19. We are actively monitoring COVID-19 and following the latest recommendations from governmental and health agencies across the country. We will continue to update you as we all do our part to flatten the curve.

Delivery of Care

At the current time, we continue to operate most of our clinics to provide in-person services to patients that require essential or urgent care. This is occurring with mandatory COVID-19 screening before all in-person treatment, in accordance with the Canadian Public Health Agency, provincial health agencies and other leading sources. For most patients, we are moving to our existing Virtual Care Model. This will allow us to continue to offer care to patients across British Columbia while supporting public health initiatives.

As regulated healthcare professionals, we have an essential role to play in the context of infectious disease outbreaks and in doing so we help reduce the strain on our public hospitals, allowing them to better focus their resources on fighting COVID-19.

Safety of Staff and Patients

Our safety, quality and clinical teams have been working as part of our pandemic planning process to ensure:

  • Our patients and staff have the information they need to keep up to date and to make informed decisions regarding their health and service delivery options
  • We have the right people, processes and systems in place to safely provide and sustain services to our patients
  • Adherence to strict policies and procedures related to COVID-19
  • Implementation of active measures including hygiene and sanitization practices, social distancing and enhanced pre-screening before anyone enters the clinic

Our Commitment

We would like to thank our clinicians for their support and unwavering commitment to the healthcare of our patients. Together with corporate office at Lifemark, we are working nationally with our healthcare partners and agencies as we navigate delivering care and prioritizing the health and safety of all, every step of the way.

We appreciate your understanding and patience as we navigate these challenging times. If you have any questions, you can contact us at 604-420-7800 or by email at [email protected]